Jason Courville

51 Linda Court • Greenbrier, AR 72058

jcourvil@gmail.com • 501.472.2067

Results-oriented technology manager with demonstrated expertise and notable accomplishments in driving business innovation through directing of Network and Security Architecture Design and Implementation, Cloud-based Computing, Quality Assurance, Converged Infrastructure, Product Development, and Internet Technology initiatives. Proven ability to implement standards, procedures, and processes that improve functionality. Solid management skills with ability to lead and motivate teams to achieve maximum levels of productivity while forming cohesive team environments.

Areas of Expertise:

Fidelity Information Services – Little Rock, AR

Director of Network Services (February 2014 to May 2015)

Manage the design and delivery of standardized network services while driving efficiencies and minimizing risk. Direct daily activities of over 50 associates with responsibilities including, but not limited to, Asset & Capacity Management; Audit & Compliance; DDI (DNS, DHCP, and IPAM); Process Development & Improvement; Patch & Vulnerability Management; and Telecom Expense Management (TEMS). 

Selected Contributions:

♦         Played a key role in the development and launch of the Vendor Savings Program which reduced the annual run rate in hardware and software maintenance, circuit cost allocation, and consolidation while realizing a $20M cost savings.

Acxiom Corporation – Conway, AR

Senior Manager (March 2004 to February 2014)

Provided management support and ensured consistency of Network & Security Architecture, Design, Implementation, and Operations for U.S. and overseas locations.

Selected Contributions:

♦         Managed and mentored a team of 45 direct reports to achieve individual and organizational objectives through setting of clear goals and encouraging personal skills development.

Cisco Systems – Little Rock, AR

Systems Engineer (August 1999 to March 2004)

Provided technical management support and direction for high-level Cisco IPT and ATM installations and routing/switching services for banking, educational, and medical enterprise market clients within the Arkansas and Texas regions.

 

Selected Contributions:

♦         Collaborated with Customer Engineering and Management to support and ensure technical services are implemented and maintained at the highest levels.

♦         Partnered with customer account and advocacy teams to minimize post-sales issues and conflicts that could potentially trigger “Crisis Engagement” processes.

♦         Facilitated customer training sessions on understanding emerging technologies.

Previous experiences include Manager at Acxiom Corporation.

 

Certifications Previously Held

♦         Cisco Certified Network Professional (CCNP)

♦         Cisco Certified Network Associate (CCNA)

♦         Cisco Certified Internetwork Professional (CCIP)

Selected Technical & Professional Training

♦         Internetworking with TCP/IP

♦         Air Force Engineering and Technical Services MSL 100/200 Electronic Switching System

♦         Cisco Systems Training:

o     Introduction To Cisco Router Software Configuration; Advanced BGP Configuration and Troubleshooting; Advanced Cisco Router Configuration; Internetwork Design; Internetwork Troubleshooting; Building Cisco Multilayer Switched Networks; Building Cisco Remote Access Networks; Building Cisco Multilayer Switch Networks; Campus ATM/ATM  Solutions; Voice Over ATM/Frame Relay/IP; Configuring, Monitoring, and Troubleshooting Dialup Services

♦         Leadership Candidate Program

♦         Leadership Essentials

♦         ITIL Incident and Change MGMT

♦         Franklin Covey: Business Acumen; Seven Habits for Managers

 

United States Air Force – Lajes Field (the Azores)/Barksdale AFB (Louisiana)/Mamlstrom AFB (Montana)

Telecommunications Technical Controller (1986 to 1996)

Managed the architecture and ongoing operation of all local and wide area networks (LANs/WANs). Leveraged platforms and tools including Network General Sniffer Analyzers, HP Openview, and CiscoWorks to achieve a consistent network uptime of 99%. Briefed commanders on communications equipment status and provided updates on networked base operations to ensure mission quality and readiness.

Selected Achievements:

♦         Received numerous medals including the Air Force Commendation Medal for Meritorious Achievement, the Good Conduct Medal, and the National Defense Service Medal.

♦         Assigned TS/SCI (Top Secret/Sensitive Compartmented Information) status.